Attention! Delivery date = time of physical transport of the package by the courier company (transport time), not including the time to prepare the shipment, which is 1-5 days
Payment for the placed order is possible:
cash on delivery (DPD courier), does not apply to pre-orders.
DPD courier company
The courier will make two attempts to deliver the package to the indicated address. In the absence of collection, the shipment will return to our warehouse. It is not possible to re-send the package, the funds will be refunded.
Terms of Service
The owner and administrator of the CITY DONNA Online Store at www.citydonna.com (hereinafter referred to as the “Store”) is:
CD FASHION ÖMER ATASEVEN, with its registered office at ul. Graniczna 67b, apt. 2, 93-428 Łódź, Poland, run on the basis of an entry in the Central Register and Information on Economic Activity kept in the IT system by the Minister of Economy, NIP 7251994289, represented by the owner Ömer Ataseven (hereinafter referred to as the "Administrator").
These Regulations define the rules for concluding transactions in the Online Store both by consumers and by professional entities registered as entrepreneurs and regulations related to the protection of personal data, including those regulated by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with with the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as "GDPR").
Definitions of terms contained in the Regulations:
Administrator - the owner of the Online Store, responsible for the maintenance, updating and operation of the website at citydonna.com and the execution of orders, being at the same time the entity processing the personal data of Customers for the purposes of concluding and implementing sales transactions in the Store, as well as preparing settlement documentation, including issuing accounts and promotional, marketing and information activities;
Order fulfillment time - the time from placing the order by the Customer, in which the Store completes the order, until it is handed over to the carrier performing the form of delivery selected by the Customer, taking into account only working days;
Personal data - Customer identification data voluntarily provided to the Administrator in the form of name, surname / company name, address or registered office, NIP, REGON, KRS, e-mail address and telephone number, depending on the will of the Customer, registered on the Customer's Account or provided once, processed for marketing purposes and/or to ensure the possibility of selling and delivering products, pursuant to art. 6 sec. 1 lit. f) regulation on the protection of personal data of April 27, 2016. (GDPR). Withdrawal or lack of consent to provide and process personal data may prevent the execution and execution of transactions, including the delivery of goods and issuing an invoice in accordance with the provisions of the Accounting and VAT Act;
Working days - all days of the week from Monday to Friday, excluding public holidays;
Customer Service Department - representatives / employees of the Administrator authorized to contact the Customer in order to perform the contract, deliver products and services provided via the Store and provide direct assistance and information to Customers when placing and completing the order;
Customer - a natural person with full or limited legal capacity, or a legal person or an organizational unit without legal personality, but with legal capacity, making purchases in the Store;
Customer Account - a database of information about the Customer, containing personal data identifying the Customer, used to fulfill the Customer's orders and the history of the Customer's orders. Registering a Customer Account is voluntary.
The store sells goods via the Internet in accordance with the rules of these Regulations. The administrator is not responsible for the correct operation of the website on individual devices used by customers.
Information about the goods and services, as well as the rules of order fulfillment, the rights and obligations of the parties, is provided by the Administrator through written information on its website or directly by contacting the Customer Service Department.
It is recommended to read these Regulations before placing an order, which may facilitate the efficient and correct conduct of transactions made in the Store.
CUSTOMER ACCOUNT REGISTRATION, CUSTOMER DETAILS
The Customer may make a purchase through a registered Customer Account or without the obligation to register and set up a Customer Account, each time providing the necessary data at the stage of placing the order.
Regardless of the consent or lack of consent to record data on the Customer Account, the Customer who places an order and wants to make a purchase must provide data enabling the delivery of goods or issuing a settlement document.
Registration of a Customer Account is recommended in particular for Customers who make frequent or wholesale purchases. The Customer may set up a Customer Account at any time for the first or each subsequent purchase by completing the form available on the Store's website in the "Registration" tab. Having a Customer Account facilitates e.g. checking the current order status and speeding up the process of placing subsequent orders.
In order to register an Account, the Customer must provide an e-mail address, specify a password to the Account and accept the Store Regulations. The Customer's login and password are confidential and are determined by the Customer. This data should not be disclosed or made available to third parties in any form. The account is activated by the Administrator on the next business day at the latest from the moment of providing the Customer's data and verifying the e-mail address.
Collecting personal data from the Customer is not necessary to conclude and perform the contract, however, the lack of contact details may prevent the delivery of the goods. Personal data necessary to issue an invoice is specified in the VAT Act. Without providing this data, it is not possible to issue a VAT invoice.
A refusal to provide a telephone number and/or e-mail address does not constitute an obstacle to concluding a contract with the Customer, but it may significantly hinder its implementation. It is not possible to create a Customer Account without providing an e-mail address.
If the Administrator planned to process the Customer's personal data for a purpose other than the purpose for which the personal data was collected, before starting such processing, he will inform the Customer about this purpose and provide all relevant information.
The Administrator is not obliged to transfer the Customer's personal data outside the EEA area covering the European Union, Norway, Liechtenstein and Iceland, in the event of such intentions, the Administrator will provide such information to the Customers.
In order to maintain the security of their personal data and reduce the risks associated with unauthorized access to their Account, the Customer of the Online Store should:
a) set a difficult password to the Customer Account, containing uppercase and lowercase letters, numbers, characters, making it impossible to guess it easily;
b) log out of the Customer Account after the end of the session (just closing the browser is not enough), do not leave the device unattended after logging in to the Customer Account;
c) keep the login and password to the Customer Account secret, do not disclose it to other people;
d) use the Store's services only through trusted devices, i.e. a computer, tablet, mobile phone, with updated anti-virus programs and operating systems;
e) avoid storing data on the computer, such as login and password in particular on foreign computers;
f) avoid using the Website via an open network and/or a network of an unknown provider.
Orders from customers in the Online Store are accepted via the ICT system 24 hours a day, 7 days a week.
Contact with the Customer Service Department is possible on working days, from Monday to Friday, from 9.00 to 17.00. Contact details are available in the "Contact" tab.
The information posted on the Store's website does not constitute an offer within the meaning of the Civil Code, but only an invitation to submit offers.
By sending an order to the Store, the Customer agrees to conclude a contract for the sale of ordered goods or services. The store returns information to the e-mail address provided by the Customer in order to verify the order by the Customer. Then an employee of the Customer Service Department sends a confirmation of acceptance of the order to the e-mail address provided by the Customer, which constitutes a declaration of conclusion of the contract. The store has the right to ask the customer to confirm the order, in particular for each transaction in order to prepare a pro forma invoice and accept it.
In order to place an order, the Customer takes the following steps:
selects the type, quantity, characteristics of the goods,
b. selects the method of delivery and payment,
c. logs into the Customer Account (if he has one) in order to provide the Administrator with the data necessary to carry out the delivery process or provides one-time, without logging into the Customer Account, contact details necessary to complete the order and issue the invoice, including in particular: name, surname / Customer's name, delivery address and address to which the VAT invoice is to be issued (these may be different addresses), voluntarily also e-mail address and contact telephone number.
After placing the order, the Store provides the Customer with a confirmation of the purchase to the e-mail address provided by him.
In the event of unavailability of the goods covered by the Customer's order, the Customer Service Department will notify the Customer of this fact immediately and return the amount paid to the Customer. The notification will be sent to the e-mail address indicated by the Customer in the order form.
In the event of unavailability of some of the goods covered by the order in the Store's warehouse, from the Store's suppliers or for other reasons preventing the execution of the order within the time provided for in this order, the Customer is informed about the status of the order and decides on its implementation. The customer has the following options:
partial implementation - the Customer's choice of this option results in the execution of the order for only available goods, the Store is released from the obligation to fulfill the order for unavailable goods,
b. canceling the entire order - choosing this option by the Customer releases the Store from the obligation to complete the order and refunds the amount paid by the Customer.
A limited number of goods are intended for promotional sales and sales. Execution of such orders takes place in the order in which confirmed orders are received, until the stocks covered by this form of sale are exhausted.
The Customer may make changes to the order or cancel it during the Order Processing Time, until the goods are released to the carrier. Making changes is possible by contacting the Customer Service Department via e-mail or by phone, contact details are included in the Contact tab.
PRICES OF GOODS
All prices of goods are posted on the Store's website:
are given in Polish zlotys,
b. do not include VAT,
c. do not contain information on delivery costs,
d. include discounts granted to the Customer.
The price given for each product is binding from the moment the Customer places the order. Each time immediately before placing an order by the Customer, the Customer is informed about the total price of the ordered goods, including taxes, as well as any charges for the delivery of the goods and any other costs related to the placed order.
The prices given on the website apply to the offer of the Online Store and are valid for orders placed via the Online Store.
The store reserves the right to change the prices of goods, carry out and cancel promotional campaigns and sales or make changes to them. The above entitlement does not affect the prices of goods in orders placed before the date of entry into force of the price change, conditions of promotional campaigns or sales.
Promotions in the Store cannot be combined, unless the regulations of the promotion provide otherwise.
Delivery costs are not included in the prices of goods. The delivery of the goods takes place in the manner chosen by the Customer and specified in the order. The current table containing information on delivery costs is available in the "Delivery costs" tab.
The customer can choose the following payment methods for ordered goods with delivery in Poland:
payment in the form of a prepayment - the execution of the order begins after the completion of the ordering process, which ends with the payment of the amount indicated in the calculation accepted by the Customer and the Store's receipt of confirmation of the correct execution of the operation from the payment operator, and in the case of a bank transfer - after the payment has been credited to the Store's account,
payment on delivery, upon delivery of the goods by the carrier, made to the hands of the carrier.
ORDER FILLING TIME
The store offers goods that are usually ready for shipment within 2-5 business days of accepting the order and/or posting the payment.
In order to make sure that a given product is currently in stock or to set a delivery date, we recommend contacting the Customer Service Department. An order for goods with different delivery times is sent when the entire order is completed.
On the territory of Poland, the order can be delivered, according to the Customer's choice:
via the Polish Post;
a courier company;
it is also possible to pick up the goods in person at the following address:
City Donna ul. Rzemieślnicza 20, 95-030 Rzgów
Foreign shipments are sent via Poczta Polska and a courier company to countries where the courier company provides services. Foreign shipping must be reported each time at the stage of placing the order, in order for the Store to determine the possibility of transport and the valuation of the transport. The delivery price is determined individually depending on the country and the size of the shipment.
COMPLAINTS / RETURNS
The customer, when collecting the parcel with the order, should check the condition of the parcel. In the event of damage or tampering with the packaging, the Customer should, in the presence of the courier or other employee of the shipping company/post office, draw up a damage report. The damage report sent to the Store together with the complaint will facilitate its consideration.
If the received goods are defective, the Customer may exercise the rights under the warranty granted to him by the seller for the defect of the goods. This right is due within 2 (two) years from the date of delivery of the goods.
In the event of a defect in the goods, the Customer has the right to submit a complaint via the complaint form available on the website or direct e-mail contact. It is recommended to contact the Customer Service Department directly in advance
The customer should notify the Store about the defect immediately, no later than within 7 days from the date of finding the defect.
The customer should send the goods to the address of City Donna ul. Rzemieślnicza 20, 95-030 Rzgów. The returned goods should be accompanied by a return form available on the website or delivered via e-mail and a document confirming the purchase, e.g. a copy of a fiscal receipt. This is recommended because it will make it much easier for the Administrator to identify the Buyer and purchase transaction details and will speed up the time of complaint resolution.
The store, no later than 30 days from the date of receipt of the shipment with the goods under complaint, will respond to the complaint and inform the customer about further proceedings. The costs incurred by the Customer related to the purchase and return of the advertised goods to the Store (registered package) are returned by the Store after a positive consideration of the complaint, within 14 working days.
CONSUMER RIGHTS - Right to withdraw from the Agreement. A customer who is a consumer, within the meaning of the applicable Polish law, making a purchase via the Online Store has the right to return the goods within 14 days from the date of delivery, even if the goods are not defective, without having to specify the reason for the return.
The consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the withdrawal deadline, it is enough for the Consumer to send a statement before the expiry of this period in any way - the statement can be sent by traditional mail or electronically by sending a message to the Seller's e-mail address - the Seller's contact details are available on the website, Contact tab.
If the Consumer sends a statement electronically, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
Terms of withdrawal from the Agreement:
In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded;
In the event of withdrawal from the Agreement, the Consumer returns the received goods to the Seller, in a non-deteriorated condition, in any way. The consumer should ensure that the shipment is properly secured so that the goods are not lost or accidentally damaged. The consumer should send the goods to the address of the Store: City Donna ul. Rzemieślnicza 20, 95-030 Rzgów immediately, before the expiry of the 14-day period - from the date of submitting the declaration of withdrawal or, if it sends the declaration together with the returned goods - from the date of receipt of the goods from the Store;
The consumer bears the direct cost of returning the goods. Goods returned by the customer must be new, without damage and signs of use. If the Seller finds that the returned goods have the characteristics of use and any wear - the right to withdraw from the contract is not entitled, the goods are returned to the Customer at his expense, and the money will not be returned;
After receiving the return of the goods from the Consumer and confirming that the goods are in the correct condition, the Store will return to the Consumer immediately, not later than within 14 days from the date of receipt of the goods, all payments made by him, including the costs of delivering the item (except for additional costs resulting from from the method of delivery chosen by the Consumer, other than the cheapest usual method of delivery offered by the Seller);
The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
VII. DISPUTE SETTELEMENT
Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Inspection Handlowa and at the following Internet addresses of the Office of Competition and Consumer Protection.
The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
The consumer is entitled to apply to the permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
Any disputes that could not be settled amicably will be resolved in accordance with the provisions of Polish law by the competent common courts, according to the registered office of the Store Administrator, and in the case of matters with the Consumer - according to the Consumer's choice.
VIII. FINAL PROVISIONS
The Seller reserves the right to make periodic changes to the Regulations for important reasons, such as: changes in the law, changes in payment and delivery methods, changes in prices and taxation of goods, to the extent that these changes affect the implementation of the provisions of these Regulations. The Customer is bound by the version of the Regulations valid on the day of placing the order in the Store.
It is recommended that the Customer read the Regulations each time, as of the date of placing the order.
In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services, the act on consumer rights, the act on the protection of personal data and others.